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FAQ | Twinkle Brands
Products

FAQ

Q:  Why do you use 100% wool and not synthetics or blends?

A:  Wool is considered a "rapidly renewable resource".  This is because wool comes from an animal (in this case sheep) which are shorn yearly.  This makes 100% wool a great ecological option.

In addition, our 100% wool is amazingly soft and much more dense than most synthetic felt.

Q:  What does Oko-Tex certified mean?

A:  The Oeko-Tex® Standard 100 was introduced at the beginning of the 1990s as a response to the needs of the general public for textiles which posed no risk to health.  The Oeko-Tex® Standard 100 is a globally uniform testing and certification system for textile raw materials, intermediate and end products at all stages of production.  The test for harmful substances comprise substances which are prohibited or regulated by law, chemicals which are known to be harmful to health, and parameters which are included as a precautionary measure to safeguard health.  For more info go to www.oeko-tex.com

Q:  Are your product truly hand made in the USA or manufactured overseas and assembled or packaged in the US

A:  While we do import our felt from Holland, all our finished products are cut, sewn, constructed and packaged in the U.S.

Q:  I have 2 kids, but they are not twins.  Can I order a twin t-shirt set in 2 different sizes or colors?

A:  Of course!  Just place the order for one of the sizes that you want then in the when you checkout you can specify sizes/colors etc in the "special comments" section.

Q:  Do you sell wholesale?

A:  Yes we do.  Potential wholesale customers can send us a email at info@twinklebrands.com to create an account.

Q:  Can I order wholesale online?

A:  Yep.  Once you have created a wholesale account with us you can log in on the website and order straight from there.

Q: Where do you ship from?

A:  Dallas, TX

Q:  Do you ship international?

A:  We sure do!  Your shipping costs may be a little different, though.  you can call or email to get a shipping quote before you order.